How reviews work
Reviews on NyumbaUG come from real buyers and renters who used our platform to contact a seller, agent, agency, or partner lawyer. We don't curate the content of a review and we don't pay anyone to write one. Treat the star rating as one signal — read the words, look at how many reviews exist, and weight recent ones more.
(placeholder, pending legal review)What we do
Verified-buyer eligibility
Only users who actually engaged with an agent or lawyer (either side sent at least one message, or moved the enquiry past the initial state) can leave a review. We block one-tap review spam.
(placeholder, pending legal review)Multi-category ratings
Beyond the headline 1–5 star score, buyers can rate four sub-dimensions: listing accuracy, property condition, communication quality, and value for money. The headline score is what surfaces on profile cards; the breakdown is visible on the agent or lawyer detail page.
(placeholder, pending legal review)Photos (up to 4)
Reviewers can attach up to 4 photos — usually of the property as it actually appeared on visit. Photos help readers spot mismatches between the listing and the real thing.
(placeholder, pending legal review)Dispute resolution
If an agent, agency, or lawyer believes a review is false or defamatory, they can file a dispute from their dashboard. Disputed reviews are reviewed by NyumbaUG admins; if the dispute is upheld the review is removed and the headline rating recomputed.
(placeholder, pending legal review)What we don't
- We don't edit or rewrite review content. Opinions are the reviewer's, including ones we might disagree with.
- We don't accept paid review placement. No one can buy a higher score, buy a removal, or buy the order in which reviews surface.
- We don't guarantee that a high rating today predicts future behaviour. People and businesses change.
- A review is not a verification — even a 5-star agent can list an inaccurate property. Cross-check with the verification badges and the documents themselves.
Reading reviews well
- Look at quantity, not just the average. A 5-star agent with 2 reviews is less reliable than a 4.6-star agent with 80 reviews. Three or four reviews can be friends-and-family; eighty reviews is harder to fake.
- Read the recent ones.A glowing average that hasn't moved in a year may not reflect what the agent does today. Sort by date.
- Read the negative ones in full. A thoughtful one-star can teach you more than ten cheerful five-stars. Look for patterns across multiple negative reviews.
- Pair reviews with the verification badge. A high rating tells you the agent has been pleasant; a verified-property badge tells you the documents check out. They're complementary, not interchangeable.
Next step
Browse top-rated agents and partner lawyers, or jump back to the Help Centre for more guides.