How reviews work
Reviews come from people who dealt with a seller, agency or partner lawyer through NyumbaUG. We don't edit reviews and we don't pay anyone to write one. Treat the star rating as one signal: read the words, see how many reviews there are, and give recent ones more weight.
What we do
Who can leave a review
You can review a seller or agency only after they've replied to one of your enquiries or moved it forward. You can review a partner lawyer only after they've handled your verification. This keeps out drive-by reviews.
Multi-category ratings
Beyond the headline 1–5 star score, buyers can rate four sub-dimensions: listing accuracy, property condition, communication quality, and value for money. The headline score is what surfaces on profile cards; the breakdown is visible on the agent or lawyer detail page.
Photos (up to 4)
Reviewers can attach up to 4 photos — usually of the property as it actually appeared on visit. Photos help readers spot mismatches between the listing and the real thing.
Replies and reporting
Anyone who is reviewed — an agent, agency, lawyer or service provider — can reply publicly, and the reply shows beneath the review. Anyone can report a review that breaks the rules (for example, abusive, fake or off-topic). Reports go to NyumbaUG admins; a review that breaks the rules is removed and the headline rating recomputed.
What we don't
- We don't edit or rewrite review content. Opinions are the reviewer's, including ones we might disagree with.
- We don't accept paid review placement. No one can buy a higher score, buy a removal, or buy the order in which reviews surface.
- We don't guarantee that a high rating today predicts future behaviour. People and businesses change.
- A review is not a verification — even a 5-star agent can list an inaccurate property. Cross-check with the verification badges and the documents themselves.
Reading reviews well
- Look at quantity, not just the average. A 5-star agent with 2 reviews is less reliable than a 4.6-star agent with 80 reviews. Three or four reviews can be friends-and-family; eighty reviews is harder to fake.
- Read the recent ones. A glowing average that hasn't moved in a year may not reflect what the agent does today. Sort by date.
- Read the negative ones in full. A thoughtful one-star can teach you more than ten cheerful five-stars. Look for patterns across multiple negative reviews.
- Pair reviews with the verification badge. A high rating tells you the agent has been pleasant; a lawyer-verified badge tells you the documents check out. They're complementary, not interchangeable.
Next step
Browse top-rated agents and partner lawyers, or jump back to the Help Centre for more guides.